Category: AI Chatbot News

6 cognitive automation use cases in the enterprise It’s simply not economically feasible to maintain a large team at all times just in case such situations occur. This is why it’s common to employ intermediaries to deal with complex claim flow processes. Additionally, our support services are exclusively provided by local talent based in our…

Automated customer service: How to work smarter, not harder With automated customer service workflows, you can deliver the customer and employee experience that people want and expect today. As routine, repetitive tasks shift from human to machine, service is streamlined. In fact, 74% of IT leaders who have implemented automation saved at least four hours…