Category: Artificial intelligence (AI)

Virtual Customer Assistants, Virtual Agents In house virtual customer support representatives are employed by the company itself. However, outsource virtual support representatives mostly are employed by a third-party and they manage the whole department of your support team. Oftentimes, businesses sell products that are very hard for beginner-level users to understand; this is where a…

15 Best Chatbot Datasets for Machine Learning DEV Community Nowadays we all spend a large amount of time on different social media channels. To reach your target audience, implementing chatbots there is a really good idea. Being available 24/7, allows your support team to get rest while the ML chatbots can handle the customer queries.…

Conversational UX UI Explained: A beginner’s guide Screen reader support, captions for audio content and keyboard shortcuts aid those needing assistive tools. Clear writing and audio also assist users with reading difficulties or non-native languages. We mentioned it above, but it’s worth showing again, Google Assistant and Apple’s Siri are two examples of accessibility and…

5 Signs your business needs an AI Chatbot Understanding and catering to customers’ expectations is a challenge common to every business. Thankfully, with Artificial Intelligence (AI), businesses can truly understand their users and provide experiences that dazzle and drive satisfaction to new levels. AI chatbots ensure consistent messaging and brand representation across all customer interactions.…